Customers who make purchases on FHTII.com are eligible for a refund or exchange for most unopened items bought in new condition, provided they are returned within 14 days. Specific items may have a modified return policy, as indicated on the receipt, packing slip, FHTII policy board (refund exceptions), FHTII.com, or the respective item department. Refunds or exchanges may be denied for items opened, damaged, or lacking a receipt.